Privacy Policy
At xylorivaneqo, we take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and safeguard your data when you use our business scaling platform and related services. We operate under United Kingdom data protection laws and maintain the highest standards of data security.
Information We Collect
Personal Information
When you create an account or use our services, we collect various types of personal information to provide you with the best possible experience:
- Full name and professional title
- Email address and phone number
- Business address and company details
- Financial information related to your business
- Payment and billing information
- Professional qualifications and certifications
- Business goals and scaling objectives
- Communication preferences
Technical Information
We automatically collect certain technical information when you interact with our platform. This includes your IP address, browser type and version, operating system, device information, and how you navigate through our website. We also track usage patterns to improve our services and user experience.
Business Analytics Data
As part of our business scaling services, we may collect and analyze data about your business performance, including revenue figures, growth metrics, operational challenges, and strategic planning information that you choose to share with us.
How We Use Your Information
We use your personal information solely for legitimate business purposes related to providing our business scaling services and improving your experience with our platform.
Service Delivery
Your information helps us deliver personalized business scaling strategies, provide relevant educational content, process payments, and maintain your account. We analyze your business data to offer tailored recommendations and insights that support your growth objectives.
Communication and Support
We use your contact information to send you important updates about our services, respond to your inquiries, provide customer support, and deliver educational content that aligns with your business interests. All marketing communications include clear unsubscribe options.
Platform Improvement
We analyze usage patterns and feedback to continuously improve our platform features, develop new services, and ensure our content remains relevant and valuable for business professionals seeking to scale their operations.
Data Sharing and Third Parties
We maintain strict controls over how your information is shared and never sell your personal data to third parties for marketing purposes.
Service Providers
We work with carefully selected service providers who help us operate our platform, process payments, send communications, and provide technical support. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, in response to legal proceedings, to protect our rights and property, or to ensure the safety and security of our users and services. Any such disclosure will be limited to what is legally required.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity. We will notify you of any such change and ensure your privacy rights continue to be protected under the same standards.
Your Privacy Rights
Under UK data protection laws, you have several important rights regarding your personal information:
Access Your Data
You can request a copy of all personal information we hold about you, including how we use it and who we share it with.
Correct Inaccuracies
You have the right to update or correct any inaccurate or incomplete personal information in your account.
Delete Your Data
You can request deletion of your personal information, subject to certain legal and business requirements.
Restrict Processing
You can ask us to limit how we use your personal information in certain circumstances.
Data Portability
You can request your data in a structured, machine-readable format to transfer to another service.
Object to Processing
You can object to certain types of processing, including direct marketing communications.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Our platform uses industry-standard encryption for data transmission and storage. We employ secure servers, firewalls, and access controls to protect your information. All payment processing is handled through PCI-compliant systems with additional security layers.
Access Controls
We limit access to your personal information to authorized personnel who need it to perform their job functions. All staff members receive regular training on data protection and privacy requirements. We maintain detailed logs of data access and regularly audit our security practices.
Incident Response
In the unlikely event of a data breach, we have procedures in place to quickly identify, contain, and address the issue. We will notify affected users and relevant authorities as required by law, typically within 72 hours of discovering the breach.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account + 7 years | Service provision and legal compliance |
| Payment Records | 7 years after final transaction | Financial and tax obligations |
| Communication Logs | 3 years | Customer service and dispute resolution |
| Technical Data | 2 years | Security monitoring and platform improvement |
| Marketing Preferences | Until withdrawn or account closure | Communication management |
When we no longer need your information, we securely delete or anonymize it. Some information may be retained in anonymized form for statistical analysis and service improvement purposes.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform and provide personalized services.
Essential Cookies
These cookies are necessary for the basic functionality of our website, including user authentication, security features, and maintaining your session as you navigate through the platform.
Analytics and Performance
We use analytics cookies to understand how users interact with our platform, which pages are most valuable, and where we can improve the user experience. This information is aggregated and does not identify individual users.
Managing Cookie Preferences
You can control cookie settings through your browser preferences or our cookie management tool. Please note that disabling certain cookies may affect the functionality of our platform and your user experience.
International Data Transfers
While our primary operations are based in the United Kingdom, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place.
Transfer Safeguards
All international data transfers are protected by approved mechanisms such as adequacy decisions, standard contractual clauses, or certification schemes. We ensure that any country or organization receiving your data provides an adequate level of protection for your personal information.
Children's Privacy
Our services are designed for business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from someone under 18, we will promptly delete that information from our systems.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through your registered email address or by posting a prominent notice on our platform.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:
Email: info@xylorivaneqo.com Phone: +447517185001 Address: 60 Carlisle Rd, Manningham, Bradford BD8 8BD, United KingdomWe typically respond to privacy inquiries within 5 business days and will work with you to address any concerns about how your personal information is handled.